DATA DELETION

Version 1.0 · 26 September 2026 · Bolutions LTD

This page explains how to request the deletion of personal data processed by the Bolutions Platform — the AI chatbots of our clients and the inbox in which their staff manage conversations. The Platform is operated by Bolutions LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

If you talked to the chatbot of a company

On the company's website, or via WhatsApp, Instagram or Messenger.

Your conversation is controlled by that company, as the data controller; Bolutions LTD is the processor acting on its instructions. You can send a request for access, rectification or erasure:

directly to the company you talked to, or
to us, at office@bolutions.agency, with the subject “Data deletion”.

So that we can find the conversation, state in your request:

the name of the company or of the website on which you talked;
the channel — website, WhatsApp, Instagram or Messenger;
on WhatsApp, your telephone number, and on Instagram or Messenger, your profile name;
the approximate date of the conversation.

We confirm the request by email, with a request number, and carry it out in cooperation with the company within 30 days at the latest. We inform you of the outcome at the same address. If any data cannot be deleted because the law requires them to be retained, we will state that regulation.

What is deleted

all messages of the conversation and the files sent;
the working memory of the AI model about that conversation;
the automatic analysis of the conversation;
the copy of the conversation in the inbox and notifications to staff about its messages — they disappear immediately, and are permanently deleted from the database 14 days later;
technical traces of the bot's operation — they are deleted automatically within 30 days.

If the company has already transferred part of your data to its own systems (for example an enquiry forwarded to its CRM, to email or to order software), that copy is deleted by the company. We forward your request to it.

Automatic deletion

Even without a request, a conversation with the bot is automatically deleted 12 months after the last message.

If you connected a Facebook, Instagram or WhatsApp account to the Platform

This applies to employees of our clients who have connected a business page or a WhatsApp number by logging in via Facebook.

On the Platform: Settings → Channels → select the account → “Disconnect” or “Delete”. The access token is deleted immediately, and the messages of that account in accordance with the rules in the section above.
On Facebook: Settings & privacy → Settings → Business integrations → remove the Bolutions app.
To have all data that we have received through that account deleted, write to office@bolutions.agency. You will receive a confirmation and a request number by email, and we carry out the request within 30 days.

If you are a user of the Platform or a visitor to our website

For data for which Bolutions LTD is the controller — a user account, an enquiry sent via the bolutions.agency website, correspondence with us — send a request from the address associated with those data to office@bolutions.agency. We will verify your identity and respond within 30 days at the latest.

If you are employed by one of our clients, your account can also be removed by your company's administrator.

Right to lodge a complaint

If you consider that your data have not been processed in accordance with the regulations, you may lodge a complaint:

with the Commissioner for Information of Public Importance and Personal Data Protection (Serbia), Bulevar kralja Aleksandra 15, 11120 Beograd;
in the United Kingdom — with the Information Commission (formerly the Information Commissioner's Office);
with the supervisory authority in the EU Member State in which you live.

Contact

Bolutions LTD 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom Registered in England and Wales, company no. 16576182 Email: office@bolutions.agency