Every enquiry feels urgent
The owner is scared, the team is in the consulting room. Without triage someone has to drop their work for every call, email and message.
Industries we serve: Veterinary clinics
AI solutions for veterinary clinics.
Fewer missed calls, enquiry triage before arrival and reminders that bring owners back for vaccinations and check-ups. We build AI chatbots, automatic reminders and clinical apps around the processes of your practice. We work locally and globally: the same systems run in Serbia and in London.
- 20–30%of calls the average clinic misses during working hours. AI answers every enquiry
- 85%of owners do not call back after a missed call, they call the next clinic
- 3×more health club memberships sold at a clinic in London
Familiar from the waiting room?
The pressure on a clinic team never stops: appointments, emergencies and worried owners who want an answer now.
Vaccinations and check-ups get forgotten
Boosters, dental cleanings and follow-up checks fall through because nobody has time to call. That is lost care and lost revenue.
The team is out of sync
Shifts change, and agreements with owners live in someone’s head or notebook. Constant phone catch-ups eat the whole day.
What we build for clinics.
We build systems around the rhythm of your clinic, with special attention to emergencies.
AI chatbot with triage
Collects key details about the pet, assesses urgency and passes it to the team before arrival. Answers questions about services, prices and opening hours 24/7.
Learn more →Reminders for owners
Vaccinations, boosters, check-ups and therapies: the system follows each pet’s calendar and sends messages in your name, on WhatsApp or Viber.
Learn more →Clinical application
All patient information and agreements in one place, so the whole team stays up to date without constant calls between shifts.
Learn more →Selling plans and memberships
The chatbot explains health programmes and sells memberships instead of staff. At the London clinic it tripled the number of members.
Black Water Valley Vets · London
The AI chatbot that took the load off a London clinic
The chatbot takes over initial communication with pet owners: it collects details, assesses urgency and passes information to the team before arrival, while also explaining health programmes and selling club memberships instead of staff. We build the same systems for practices in Serbia.
- Triage before arrival: the team welcomes the owner with the pet’s details already prepared
- Emergencies are routed to the phone immediately, with all collected details
- Questions about care programmes and prices get answered after hours too
−60% fewer emails for the clinic team Black Water Valley Vets, London
3× more health club memberships sold Black Water Valley Vets, London
11% of appointments on average fall through at veterinary practices. Reminders cut that directly AAHA industry research
"Bolutions have created a chatbot for our website. The whole process was very fast, efficient and problem free. The bot helped us immensely with client communication, booking of the appointments, advising clients about our services and opening hours as well as providing clients with some medical advice. I can highly recommend them."
What vets ask us.
Direct answers before you even book a call.
Can the chatbot recognise an emergency?
The chatbot does not make diagnoses. It asks the questions your team defines, recognises signs of urgency and routes such conversations straight to the phone or a visit, with all collected details.
Does this work for small practices too, not just clinics?
Yes. Physio Vet is a specialised physiotherapy practice. The system is sized to fit: some need only reminders, some a whole application.
Which channels does the chatbot work on?
Website, WhatsApp, Viber, Instagram and Facebook Messenger. Owners write where they already are, and your team sees everything in one inbox.
How long does rollout take?
A chatbot with triage usually runs within two to three weeks. A clinical application goes in phases, so the team uses the system while we extend it.
How much does an AI chatbot for a veterinary clinic cost?
It depends on scope: reminders for vaccinations and check-ups alone are a much smaller investment than a complete clinical application. After a free consultation you get an exact phased proposal, so the first phase pays for the next one.
Can vaccination reminders run automatically?
Yes, that is also the most common first step. The system follows each pet’s calendar: vaccinations, boosters, check-ups, therapies, and sends the message at the right time without anyone keeping lists by hand.
In which languages does the AI talk to owners?
In English, Serbian and other languages as needed. The same system runs at the clinic in London in English and at practices in Serbia in Serbian.
You care for the pets.
The system, for the owners.
Free consultation: tell us how the clinic works today, and we tell you what we would automate and what it brings.
Book a free consultationOr explore all industries we work in.