The reception phone never stops
Until when is breakfast, can I get towels, how do I find the spa. Every call interrupts the check-in of the guest standing at the desk.
Industries we serve: Hotels
AI solutions for hotels.
A guest app with a QR code in the room, an AI chatbot that drives direct bookings and optimisation of internal processes, from emails to shift handover. We build everything around the processes of your hotel, so the guest gets service instantly and the staff get room to do their job.
- 73%of travellers prefer hotels with self-service technology
- 50%of guests prefer check-in and check-out by phone over waiting at reception
- 0 commissionwhen a guest books directly through your website instead of an intermediary
What reception endures every day?
Guests expect service instantly and in their own language, and staff cannot be a switchboard, reception and concierge at the same time.
Room service below its potential
Guests do not want to call and dictate an order. A digital menu with photos sells more: it is simpler to order and easier to add one more thing.
Booking enquiries arrive at night
A direct booking falls through if the answer comes tomorrow, and every lost direct booking means commission to intermediaries.
Requests get lost between shifts
The guest asked for towels at 2pm, the shift changed at 3pm, the towels never arrived. The review remembers that.
What we build for hotels.
Everything starts from your processes, not from a ready-made template.
Guest app with a QR code
The guest scans the code in the room and gets the menu, services and requests on their own phone, in their own language. The order goes straight to staff, nothing is lost in retelling.
Learn more →More revenue per guest
A digital menu with photos and recommendations sells better than the phone: room service, spa slots, late checkout and excursions are offered at the right moment.
AI chatbot for bookings
On the website and WhatsApp it answers about rooms, prices and availability 24/7 and walks the guest to a direct booking, without intermediary commission.
Learn more →AI optimisation of internal processes
Guest requests are tracked from intake to completion, shifts hand over automatically, and AI helps the team with emails and pre-arrival enquiries. Management sees what is requested and how fast it gets resolved.
Learn more →
Lumière Hotel, Belgrade · Guest app
A custom guest app, tailored to the hotel
For Lumière Hotel we developed a complete guest app around their processes: the guest scans a QR code in the room, orders, sends requests and communicates with reception without a single call. The guest sees everything on their phone, and the staff see every order and request in their own app, connected into one system.
- No installation: the QR code opens the app in the browser, in the guest’s language
- Orders and requests reach staff the same instant and are not lost between shifts
- A digital menu with photos sells more than the phone in the room
0 calls needed for a guest to order or request a service Lumière Hotel, Belgrade
What hoteliers ask us.
Direct answers before you even book a call.
Does the guest have to install an app?
No. They scan the QR code and everything opens in the phone’s browser, in multiple languages. No installation, no registration, no obstacles.
Does this work with our existing system (PMS)?
We build the app around your processes and connect to existing systems wherever a connection exists. We check that during the process review before the proposal.
What does management get?
An overview of all orders and requests, response times per shift and data on what guests ask for most. Decisions about the offer stop being guesswork.
Is this only for large hotels?
No. The system is sized to the property, from boutique hotels to larger ones. For smaller hotels it often matters even more because it relieves a small team.
How much does a hotel guest app cost?
It depends on scope: a basic version with a menu and requests is a much smaller investment than a complete system with a chatbot and internal processes. After a free consultation you get an exact phased proposal.
In how many languages do the app and chatbot work?
In as many as your guests need. English and Serbian are the standard, and other languages are added, so every guest orders and asks in their own language.
The guest orders from the room.
The staff breathe out.
Free consultation: we walk through the processes of your hotel and show what a guest app tailored to you would look like.
Book a free consultationOr explore all industries we work in.