Industries we serve: E-commerce
Online stores lose the most money on unanswered questions and carts shoppers abandon. We build an AI chatbot for online stores that sells on the website, Instagram and WhatsApp 24 hours a day, recovers abandoned carts and automatically runs order tracking and returns.
Ads bring the visitors, and then this sends them away empty-handed.
A shopper adds a product to the cart, hits a question or a doubt and leaves without buying. A cart recovery email gets opened by only a few percent of shoppers, while a WhatsApp message gets opened by almost everyone.
Where is my order, which sizes do you have, when does delivery arrive, how do returns work. Your team spends hours on these questions every day, even though an AI chatbot can send the answers in a second.
Most purchases happen in the evening and at weekends, exactly when nobody answers messages. A shopper who gets no answer by morning has already bought from a competitor.
Every return becomes an email exchange where the customer loses patience and the team loses the overview. Without a clear flow nobody knows which stage a case is at or how it ended.
Online sales automation that connects to your platform and the channels shoppers already use, without changing what already works.
Answers questions about products, stock and delivery in a second, recommends products and walks the shopper to checkout. All three channels run from one knowledge base, so shoppers get the same accurate answers everywhere.
Learn more →A shopper who leaves a full cart automatically gets a WhatsApp reminder and can immediately ask anything they want. Messages like these typically recover 20 to 30% of abandoned carts, while email recovers only 3 to 5%.
Learn more →Customers get the status of their order on their own at any moment, and returns follow a defined flow with deadlines and clear steps. Your team sees everything in one place and no case gets lost in the inbox.
The system remembers who bought what and sends the right message at the right time: a refill of consumables, a repeat purchase or a sale, to the segment of shoppers that offer actually interests.
Dualtron Serbia · Online sales and service
The AI chatbot on the website answers hundreds of questions about products, parts and prices, including holidays and late hours, and uses every interaction to recommend accessories. The customer gets an instant answer, the store gets a sale that would otherwise have fallen through.
2× more accessories sold Dualtron Serbia
−50% time spent per customer enquiry Dualtron Serbia
20–30% of abandoned carts recovered by a WhatsApp message, versus 3 to 5% for email industry research
Direct answers before you even book a call.
Shopify, WooCommerce and custom-built sites are the standard. If you sell through something else, we check the connection at the free consultation before any commitment.
Yes, through the official WhatsApp Business platform and with the customer’s consent. We set up both the technology and the correct way to collect consent.
The conversation is handed to a human with the full context. The AI answers only from your knowledge base, so it does not invent prices or deadlines.
Cart recovery and automatic answers deliver a measurable effect within the first month, because you see exactly how many carts were recovered and enquiries taken over.
It depends on scope: a chatbot for answers and recommendations alone is a smaller investment than a complete system with carts, returns and campaigns. After a free consultation you get an exact phased proposal.
In English, Serbian and other languages as needed. If you sell across borders, the same system runs conversations in the customer’s language from the same knowledge base.
Free consultation: show us the store, and we tell you where sales are leaking and how much automation would bring back.
Book a free consultationOr explore all industries we work in.
Cookies
We use analytics and marketing cookies only with your consent. Essential cookies always work. Details: Privacy Policy.