Status calls interrupt the work
The most common question in every shop is whether the device is ready. Every such call means someone puts down their tools, checks and explains, several times a day for different customers.
Industries we serve: Repair shops and technical support
AI solutions for repair shops and technical support.
Every call about a price, a part or a repair status interrupts work that gets billed. We build an AI chatbot for repair shops that answers customers’ technical questions, books appointments and reports repair status on its own. Proven in a shop with hundreds of enquiries a week.
- −70%interruptions in the shop after introducing the AI assistant
- −50%time spent per customer enquiry
- 2×more accessories sold through the same conversations
What slows the workshop down?
A repair shop earns with its technicians’ hands, and everything that pulls those hands off the job costs directly.
The same technical questions repeat for years
Prices, parts, compatibility and procedures are questions whose answers have long existed, but they are still given each time by a person who could be repairing. AI gives those answers instantly, from your price list.
Booking depends on the phone and working hours
A customer who cannot get through takes the device elsewhere. And nobody systematically reminds people about regular servicing, so the calendar’s occupancy depends on the season and luck.
What we build for repair shops.
The AI learns from your price list, stock and procedures, so it answers like an experienced colleague at the counter.
AI chatbot for technical questions
Answers hundreds of questions about parts, prices and procedures on the website and WhatsApp, including evenings and holidays. The customer gets an accurate answer instantly, from your price list and procedures.
Learn more →Online service booking
The customer picks an open slot themselves, while the system runs the workshop schedule and sends confirmations and reminders. The phone stops being the bottleneck the whole business squeezes through.
Learn more →Automatic repair status messages
When a technician changes the status, the customer automatically gets a message. Status questions disappear because the answer arrives before anyone has time to ask.
Learn more →Regular maintenance reminders
The system remembers what was done and when, then reminds customers about regular servicing at the right time. The workshop calendar fills up off-season too, without a single call.
Dualtron Serbia · Service and sales
The AI assistant that took over the shop’s enquiries
For Dualtron Serbia the AI chatbot walks customers through service booking and answers hundreds of questions about parts, procedures and prices, including late hours and holidays. The shop is no longer interrupted by constant calls, and through the same conversations equipment sales grow too.
- Technical questions get an instant answer, from the real price list and stock
- The customer picks a slot themselves, the system sends a confirmation and a reminder
- Complicated cases reach the technician as a prepared fault description with contact details
−70% fewer interruptions in the shop’s work Dualtron Serbia
−50% time spent per customer enquiry Dualtron Serbia
2× more accessories sold through the same conversations Dualtron Serbia
What repair shops ask us.
Direct answers before you even book a call.
For which shops does this make sense?
For every shop with a lot of enquiries: scooters and bikes, car workshops, white goods, phones and computers, air conditioning. If the questions repeat, AI takes them over.
How does the AI know our prices and parts?
From your price list and records, which we connect or neatly move into a knowledge base. When you change a price, the AI answers with the new one.
What about complicated cases?
The AI collects the fault description, the model and contact details, then hands the conversation to a human. The technician gets a prepared case description instead of a long phone interrogation.
How quickly does it pay off?
The maths is simple: count the interruptions and phone hours per week. At our client, 70% of those interruptions disappeared, and through the same conversations equipment sales doubled.
How much does an AI chatbot for a repair shop cost?
It depends on scope: a chatbot for technical questions and booking is a smaller investment than a complete system with statuses and reminders. You get an exact proposal after a free consultation.
Can customers also write via Instagram and WhatsApp?
Yes. The same AI runs on the website, Instagram and WhatsApp from the same knowledge base, and your team sees all conversations in one place.
Technicians repair.
AI answers.
Free consultation: tell us how many enquiries arrive daily, and we tell you how many AI takes over from day one.
Book a free consultationOr explore all industries we work in.